Privacy Policy

1. Scope

This Privacy Policy explains how SKIWARRIOR collects, uses, stores, and protects your personal information when you visit our website, purchase our products, or interact with our services.

For the purposes of this Privacy Policy, “SKIWARRIOR”, “we”, “us”, and “our” refer to SKIWARRIOR.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Company Information

The website is operated by:

Lishui Xunhu Cross-border E-commerce Co., Ltd.

Trading as: SKIWARRIOR

Address:

Room 704, Unit 2, Building 217, Yinyuan Residential Complex, Liandu District, Lishui City, Zhejiang Province

Email:

support@skiwarrior.com

The above address is our business address. Please do not send product returns to this address unless our customer support team has specifically instructed you to do so.

Approved returns must be sent to the designated return address provided with the return instructions after your return request has been approved.

3. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect information that you provide directly to us, information collected automatically when you use our website, and information provided by third-party service providers.

3.1 Information You Provide Directly

Order and Purchase Information

When you place an order, we may collect:

Full name
Email address
Phone number
Shipping address
Billing address
Payment information
Order details
Other information required to process your purchase

Payment information is processed securely by third-party payment providers. SKIWARRIOR does not store your complete payment card details.

Customer Support Information

When you contact us, request assistance, submit feedback, or communicate with us, we may collect:

Name
Email address
Phone number
Details of your inquiry
Any information you choose to provide

Marketing and Communication Information

If you subscribe to newsletters, promotions, or marketing communications, we may collect:

Email address
Marketing preferences
Information about your interaction with our emails and promotions

Product and User Feedback Information

If you provide reviews, comments, photos, videos, or other feedback, we may collect and use this information to improve our products and services.

4. Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type
Device information
Operating system
Website usage information
Pages visited
Time spent on our website
Referral sources

We may collect this information through cookies and similar technologies as described in our Cookie Policy.

5. How We Use Your Information

We may use your personal information for the following purposes:

Providing and managing our products and services
Processing and fulfilling orders
Processing payments
Communicating with customers regarding orders, inquiries, and support requests
Improving our website, products, and customer experience
Preventing fraud and protecting website security
Sending marketing communications where permitted by law
Analyzing website performance and customer engagement
Complying with legal and regulatory obligations

6. How We Share Your Information

We may share your personal information with trusted third parties when necessary to provide our services.

Service Providers

We may share information with service providers including:

Payment processors
Shipping and delivery providers
Website hosting providers
Customer support providers
Marketing and analytics providers

Analytics and Advertising Partners

We may use third-party services such as Google Analytics, Meta Pixel, and advertising platforms to understand website usage, measure advertising performance, and improve marketing activities.

These providers may collect information according to their own privacy policies.

Legal Requirements

We may disclose personal information when required by law or when necessary to:

Protect our rights, safety, or property
Prevent fraud or security risks
Comply with legal obligations

7. Your Privacy Rights

Depending on applicable privacy laws, you may have rights regarding your personal information, including:

Accessing the personal information we hold about you
Requesting correction of inaccurate information
Requesting deletion of your personal information where applicable
Withdrawing consent for certain processing activities
Opting out of marketing communications

To exercise your privacy rights, please contact us using the details provided below.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

We regularly review our security practices and work with service providers that maintain appropriate security measures.

9. International Data Transfers

Your personal information may be processed or stored in countries outside Australia depending on the location of our service providers.

When transferring personal information internationally, we take reasonable steps to ensure that your information receives appropriate protection in accordance with applicable privacy laws.

10. Children's Privacy

Our website and services are not intended for children under 16 years old.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

SKIWARRIOR is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

12. Australian Privacy Law

SKIWARRIOR is committed to handling personal information in accordance with applicable privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), where applicable.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

Any updates will become effective when published on this website.

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

SKIWARRIOR