Privacy Policy

Privacy Policy

Last Updated: August 20, 2026

This Privacy Policy describes how Lishui Xunhu Cross-border E-commerce Co., Ltd. , operating under the brand name SKIWARRIOR ("SKIWARRIOR", "we", "us", or "our"), collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website.

Our website is operated by Lishui Xunhu Cross-border E-commerce Co., Ltd. and is designed to provide customers with information about our products, process orders, provide customer support, and improve our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About SKIWARRIOR

SKIWARRIOR is a registered brand owned by:

SmartEase Ltd.

SKIWARRIOR focuses on developing innovative products designed to provide reliable solutions for everyday needs.

The SKIWARRIOR trademark is owned by SmartEase Ltd.

2. Website Operator Information

This website is operated by:

Lishui Xunhu Cross-border E-commerce Co., Ltd.

Operating under the brand name:

SKIWARRIOR

Business Address:

Room 704, Unit 2, Building 217, Yinyuan Residential Complex, Liandu District, Lishui City, Zhejiang Province, China

Email:

support@skiwarrior.com

Phone:

+86 153 3883 5732

3. Information We Collect

When you use our website, place an order, or contact us, we may collect the following categories of information:

Information you provide to us:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Payment information (processed by third-party payment providers)

  • Order history and purchase details

  • Customer service communications and feedback

Information we collect automatically:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited, time spent, and click activity on our website

  • Referring website or source

Information from third parties:

  • Shipping status updates from carriers

  • Payment confirmation from payment processors

4. How We Use Your Information

We use your information for the following purposes:

  • Process and fulfill orders – to ship your products, confirm payments, and handle returns

  • Provide customer support – to answer your questions, resolve issues, and process refunds

  • Send order updates – to notify you about order confirmations, shipping tracking, and delivery status

  • Improve our website and products – to analyze customer behavior and optimize user experience

  • Prevent fraud and enhance security – to detect and prevent unauthorized transactions or abuse

  • Marketing communications – to send promotional emails, discounts, and product news only with your consent (you can unsubscribe anytime)

We do not sell or rent your personal information to third parties.

5. Legal Basis for Processing

We process your personal information based on the following grounds:

  • Contractual performance – processing your orders, payments, and deliveries

  • Consent – sending you marketing communications and using certain tracking technologies

  • Legitimate interests – improving our website, analyzing traffic, and preventing fraud

  • Legal compliance – complying with tax, customs, and regulatory requirements

6. Payment Information

Payments are processed securely through trusted third-party payment providers.

SKIWARRIOR does not store your complete payment card details (such as CVV or full card number) on our servers.

Payment providers process transactions according to their own privacy and security policies. We only receive transaction confirmation (paid or declined) and the last four digits of your card for reference purposes.

7. Sharing of Information

We may share your personal information with the following categories of third-party service providers, only to the extent necessary to provide services related to your order or website experience:

  • Payment processors – to process transactions securely

  • Shipping carriers – to deliver your orders and provide tracking

  • Fulfillment partners – to pick, pack, and ship products from regional warehouses

  • Website hosting and IT providers – to host and maintain our website

  • Analytics providers – to analyze website traffic and customer behavior (e.g., Google Analytics)

  • Email service providers – to send order notifications and marketing emails

All service providers are contractually obligated to protect your information and use it only for the specific services they provide.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Improve website functionality and speed

  • Analyze website traffic and user behavior

  • Remember your preferences (e.g., language, currency)

  • Support marketing and advertising performance measurement

We use two types of cookies:

  • Essential cookies – required for basic website functions such as cart and checkout. These cannot be disabled.

  • Analytics and marketing cookies – help us understand usage and improve experience. You can accept or decline these via our cookie banner on your first visit.

You can change your cookie preferences at any time through our cookie settings pop-up or by adjusting your browser settings. Declining non-essential cookies will not affect your ability to place orders.

9. International Data Transfers

Personal information may be processed in countries where our service providers operate, including the United States and other regions.

By using our Services, you acknowledge that information may be transferred outside your country of residence.

When transferring personal information internationally, we take reasonable steps to ensure that your information receives appropriate protection in accordance with applicable privacy laws.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • For the duration of your customer relationship with us

  • As required to comply with tax, accounting, and legal obligations (for example, 7 years for transaction records under applicable laws)

  • To resolve disputes and enforce our agreements

After the retention period, we will securely delete or anonymize your information.

11. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption – we use SSL encryption for data transmission

  • Access controls – only authorized personnel have access to customer data

  • Regular reviews – we periodically review our security practices

However, please note that no method of transmission over the internet or electronic storage is 100 percent secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your information.

12. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access – you can request a copy of the personal information we hold about you

  • Right to Correction – you can ask us to correct inaccurate or incomplete information

  • Right to Deletion – you can request that we delete your personal information, subject to legal exceptions (such as tax records)

  • Right to Opt-Out of Marketing – you can unsubscribe from marketing emails at any time via the link in each email

  • Right to Opt-Out of Sale or Sharing – we do not sell your data. If you wish to opt-out of targeted advertising, you can adjust your cookie settings

For Australian Customers:

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) , you have the right to:

  • Access the personal information we hold about you

  • Request correction of your personal information

  • Make a complaint if you believe your privacy has been breached

For New Zealand Customers:

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you

  • Request correction of your personal information

  • Make a complaint to the New Zealand Privacy Commissioner if you believe your privacy has been breached

To exercise any of these rights, please contact us at:

support@skiwarrior.com

How we handle your request:

  • We will respond to your request within 30 calendar days of verification

  • We may ask you to verify your identity before processing the request (for example, by confirming order details or email address)

  • There is no fee for exercising your rights, unless your request is excessive or repetitive

13. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 without verifiable parental consent.

If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information promptly.

14. Third-Party Links

Our website may contain links to third-party websites (such as payment portals or social media platforms). This Privacy Policy does not apply to those external sites.

We encourage you to review the privacy policies of any third-party websites you visit. SKIWARRIOR is not responsible for the privacy practices or content of such external sites.

15. Complaints

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, please contact us first at:

Email: support@skiwarrior.com

We will investigate your complaint and respond to you within a reasonable timeframe.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

When we make material changes, we will:

  • Post the updated policy on this page

  • Update the "Last Updated" date at the top of this policy

  • Notify you via email or a prominent notice on our website if the changes significantly affect your rights

We encourage you to review this policy periodically.

17. Contact Us

If you have any questions, concerns, or privacy-related requests, please contact us:

Brand: SKIWARRIOR

Email: support@skiwarrior.com

Phone: +86 153 3883 5732

Support Hours:
Monday through Friday
9:00 AM to 5:00 PM Beijing Time (UTC+8)
(Excluding Chinese public holidays)

Operational Address:

Lishui Xunhu Cross-border E-commerce Co., Ltd.
Room 704, Unit 2, Building 217, Yinyuan Residential Complex, Liandu District, Lishui City, Zhejiang Province, China

Trademark Owner:

SmartEase Ltd.