Refund & Return policy

1. Return Policy

At SKIWARRIOR, customer satisfaction is our priority.

We offer a 30-day return policy for products purchased directly from the official SKIWARRIOR website.

Customers may request a return within 30 days from the date of delivery.

To be eligible for a return, the product must meet the return conditions described below.

2. Return Conditions

To qualify for a return:

  • The return request must be submitted within 30 days from the delivery date.
  • The product must be returned in its original condition and remain fully functional.
  • The returned package must include the product, original packaging, accessories, manuals, and any included items or gifts.
  • The product must not have damage caused by misuse, accidents, liquid damage, unauthorized modifications, or improper use.

If a returned item is incomplete, damaged, or missing components, SKIWARRIOR reserves the right to deduct the corresponding amount from the refund based on the condition of the returned product.

Products purchased from third-party platforms or authorized resellers must follow the return and refund policies of the original seller.

3. How to Request a Return

To initiate a return, please contact our customer support team:

Email:

support@skiwarrior.com

Please provide:

  • Order number
  • Reason for return

For defective, damaged, or incorrect items, please also provide photos or videos clearly showing the issue to help us evaluate the problem and provide an appropriate solution.

Once your return request has been reviewed and approved, SKIWARRIOR will provide return authorization and detailed return instructions.

Please do not send any product back before receiving return approval from SKIWARRIOR.

4. Return Address & Return Instructions

SKIWARRIOR returns are processed through our designated return center.

For security, tracking, and proper processing purposes, please do not send returns directly to:

  • The company address listed on our website
  • The original shipping address
  • Any address that has not been provided by SKIWARRIOR customer support

After your return request is approved, we will provide the complete return address and any required return instructions by email.

Returns sent without prior authorization or to an incorrect address may result in processing delays or may not be accepted.

5. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive a defective product, damaged item, or incorrect item due to an error by SKIWARRIOR, we will provide an appropriate solution and cover the necessary return shipping costs.

Change of Mind or Non-Quality Related Returns

For returns due to personal preference, incorrect purchase, or change of mind, customers are responsible for return shipping costs.

If SKIWARRIOR provides a prepaid return shipping label for your convenience, the return shipping cost will be clearly communicated before processing the refund.

SKIWARRIOR does not charge any restocking fee.

6. Refund Process

Once the returned product is received and inspected, SKIWARRIOR will process your refund within 5–10 business days.

The refund will be issued to the original payment method used for the purchase.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

7. Non-Returnable Situations

SKIWARRIOR reserves the right to refuse a return or refund request under the following circumstances:

  • The return request is submitted more than 30 days after the delivery date.
  • The product was not purchased from the official SKIWARRIOR website.
  • No valid order number can be provided.
  • The returned product does not match the original order.
  • The return was shipped without prior approval from SKIWARRIOR.
  • The returned package is incomplete, including missing products, accessories, manuals, packaging, or included items.
  • The product has been damaged due to misuse, drops, liquid exposure, unauthorized repairs, or modifications.

8. Product Defects Upon Arrival

If your SKIWARRIOR product arrives damaged or has a manufacturing defect upon first use, please contact us within 48 hours after delivery.

Please provide:

  • Order number
  • Photos or videos clearly showing the defect
  • A description of the issue

Our team will review the case and provide an appropriate solution, which may include a replacement or refund.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

SKIWARRIOR

Email:

support@skiwarrior.com