Return & Refund Policy

RETURN & REFUND POLICY

Last Updated: August 20, 2026

At SKIWARRIOR, we want customers to feel confident when placing an order through our official website. This Return & Refund Policy explains the requirements and procedures for returns, replacements, and refunds.

Purchases made through skiwarrior.com are sold and administered by the operator of the SKIWARRIOR online store.

1. Your Statutory Consumer Rights – Australia & New Zealand

Your rights under applicable consumer protection laws are not affected by this policy.

For customers in Australia, your purchase is protected under the Australian Consumer Law (ACL).

For customers in New Zealand, your purchase is protected under the Consumer Guarantees Act 1993 (CGA).

These laws provide consumers with guarantees that products must:

Be of acceptable quality
Match their description
Be fit for their intended purpose
Be safe and durable
Meet reasonable consumer expectations

If a product has a major fault, is defective, or does not meet these legal requirements, you may be entitled to a repair, replacement, or refund as required by law.

Our policies regarding change-of-mind returns do not limit your rights under these consumer protection laws.

2. Change-of-Mind Return Window

We offer a voluntary 30-day change-of-mind return policy. If you are not satisfied with your purchase for reasons such as:

  • Change of mind

  • Personal preference

  • Incorrect product selection (not due to our error)

  • Ordering by mistake (not due to our error)

you may request a return within 30 days after the date your order is shown as delivered.

Return requests submitted after the 30-day window will not be eligible for change-of-mind returns.

3. Change-of-Mind Return Eligibility

To be eligible for a change-of-mind return, the product must:

  • Have been purchased directly through the official SKIWARRIOR website

  • Be unused or only lightly tested for a reasonable period (no more than is necessary to inspect the product)

  • Be clean and undamaged

  • Be returned with original packaging (where available)

  • Include all accessories, charging cables, manuals, and components originally supplied

  • Be accompanied by valid order information

  • Have a return authorization issued in writing by our customer support team

We may request photographs, videos, product information, serial numbers, packaging details, or other information reasonably necessary to verify the product condition.

4. Faulty, Defective, or Incorrect Products

If your order arrives damaged, defective, faulty, or incorrect, please contact us as soon as reasonably possible.

Examples include:

Product arrives damaged
Product does not work as described
Incorrect item received
Missing parts or accessories
Product differs significantly from the description

Please provide:

Order number
Customer name
Description of the issue
Photos or videos showing the problem (if applicable)

After reviewing your request, we may provide:

A replacement product
A repair solution (where applicable)
A refund
Other appropriate remedy required under consumer law

For approved faulty or incorrect items, we will cover reasonable return shipping costs.

5. Return Authorization Required

You must contact our customer support team and receive written return authorization before sending any product back.

An approved return authorization may include:

  • Confirmation that the return has been approved

  • The correct return address

  • Packaging instructions

  • Any return reference or tracking requirements

Important: A return sent without prior authorization may be:

  • Delayed in processing

  • Refused or returned to sender

  • Determined ineligible for a refund

This does not affect your statutory rights where a product is faulty, defective, or misdescribed.

6. Return Address

Approved returns must be sent to the return address specifically provided by our customer support team at the time of authorization.

Do not send returns to any other address unless you have received written confirmation from our customer support team.

SKIWARRIOR uses fulfillment facilities and logistics partners in various regions to process and ship customer orders. The correct return address may vary depending on:

  • The product type

  • The origin of your order

  • Current fulfillment arrangements

Our customer support team will provide the correct address for your specific return.

Customs, Duties, and Taxes for International Returns

If your approved return requires shipping to an address outside your country of residence:

  • You are responsible for any customs duties, taxes, or clearance fees incurred.

  • We will reimburse these fees only if the return is due to our error (i.e., faulty, defective, damaged, incorrect, or misdescribed product) and you provide valid receipts.

  • For change-of-mind returns, you are responsible for all customs duties, taxes, and clearance fees.

  • Please mark return packages as "Returned Goods" or "Warranty Return" where customs forms require a declaration, to minimize potential customs delays or charges.

7. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Returns Due to Our Error (Faulty, Defective, Damaged, or Incorrect Products)

When a return is approved because:

  • The product is confirmed to be faulty or defective

  • The product was damaged in transit

  • The product is missing parts or accessories

  • The product is not what you ordered

  • The product does not match its description

  • The product is not of acceptable quality

we will cover reasonable return shipping costs.

Depending on the circumstances, we may provide:

  • A prepaid return shipping label

  • Reimbursement for approved return shipping costs (receipt required)

For Australian and New Zealand customers: Under the ACL and CGA, we are responsible for covering return shipping costs when a product fails to meet a consumer guarantee.

Reimbursement Process:

  • You must submit a valid shipping receipt within 14 days of the date we approve your return.

  • Reimbursement will be issued to your original payment method.

  • We will only reimburse standard shipping costs unless we have agreed to expedited shipping in writing.

Do not arrange or pay for return shipping expecting reimbursement unless this has been approved in writing by our customer support team.

Change-of-Mind Returns

For returns initiated for:

  • Change of mind

  • Personal preference

  • Incorrect product selection (not due to our error)

  • Ordering by mistake (not due to our error)

the customer is responsible for:

  • All return shipping costs

  • Any customs duties, taxes, or clearance fees

Original shipping charges are not refundable for change-of-mind returns.

8. Return Packaging

Approved returns must be packaged securely to prevent damage during transportation.

Unless otherwise instructed, please include in the return package:

  • The approved product(s)

  • All included accessories and components

  • Original packaging (where available)

  • Return authorization information

  • Order documentation (if requested)

We are not responsible for damage caused by improper return packaging.

We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking number until the return process is complete.

9. Inspection of Returned Products

Returned products will be inspected after delivery to the authorized return location.

The inspection will verify:

  • Product identity

  • Product condition and functionality

  • Included accessories and components

  • Whether the reported issue is confirmed

  • Eligibility for the requested remedy

For change-of-mind returns, eligibility will be assessed based on the requirements of this policy.

Where a product is returned because of a suspected fault or consumer guarantee issue, we will assess the issue and provide any remedy required under applicable law.

  • The wrong product is returned

  • Important accessories or components are missing

  • The product shows damage caused by you after delivery (including accidental damage, liquid damage, or unauthorized modifications)

  • The product condition is significantly different from what was reported

  • The return was sent without prior authorization

  • The returned package cannot be linked to a valid order

For Australian and New Zealand customers: These limitations do not affect your statutory rights where the product was faulty, defective, or misdescribed at the time of delivery.

10. Refunds

After an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method used for the purchase.

We do not require customers to accept store credit, discount codes, or replacement offers in place of an approved refund unless the customer agrees separately.

After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

SKIWARRIOR cannot control the processing times of financial institutions.

11. Partial Refunds

Where appropriate, a partial refund may be considered in the following circumstances:

  • Only part of an order is affected

  • A replacement component resolves the issue and you agree to keep the rest of the product

  • You agree to keep a product with a minor issue (with a partial refund as compensation)

  • Accessories or components are missing from a return

  • The product has reduced value due to handling beyond what is reasonably necessary to inspect the product

Any partial refund will only be processed with your explicit written agreement.

For Australian and New Zealand customers: You cannot be forced to accept a partial refund if you are entitled to a full refund or replacement under the ACL or CGA. We will not process a partial refund without your consent.

12. Replacements

A replacement product may be offered when a product:

  • Arrives damaged

  • Has a confirmed defect or fault

  • Is missing important components

  • Is materially different from the product ordered

  • Does not meet a consumer guarantee under the ACL or CGA

Replacement availability depends on inventory levels and the specific circumstances of your request.

We may require the original product (or the affected component) to be returned to us before a replacement is dispatched.

For Australian and New Zealand customers: If the failure is major (ACL) or substantial (NZ), you may choose a replacement instead of a refund. We will honor your choice if we are able to supply a replacement.

13. Non-Returnable or Restricted Items – Change of Mind

The following may not be eligible for change-of-mind returns:

  • Products damaged by you after delivery (including accidental damage, liquid damage, or unauthorized modifications)

  • Products modified or repaired without our authorization

  • Products missing essential accessories or components that cannot be replaced

  • Products purchased from unauthorized sellers or third-party marketplaces

  • Items returned without prior return authorization

  • Products that have been used beyond reasonable inspection (e.g., installed, worn, or used in a way that significantly alters the product)

For Australian and New Zealand customers: These limitations do not affect your statutory rights for products that:

  • Arrive faulty, damaged, or defective

  • Are not what you ordered

  • Do not match their description

  • Are not of acceptable quality

  • Are not fit for purpose

14. Order Cancellations

Order cancellation requests are separate from return requests.

Orders may enter processing shortly after submission. A cancellation request must be submitted before the order enters fulfillment or shipping.

Once an order has been processed or shipped, cancellation is no longer possible. You must follow this Return & Refund Policy for any return after delivery.

15. Purchases from Other Sellers

This policy applies only to purchases made directly through the official SKIWARRIOR website at skiwarrior.com.

Products purchased through:

  • Amazon

  • eBay

  • Other online marketplaces

  • Third-party retailers

  • Unauthorized sellers

are subject to the return policies of the original seller.

Please contact the seller or marketplace where your purchase was made for returns, refunds, or warranty claims.

16. Customer Support

For return requests, replacement requests, faulty or defective products, or refund questions, please contact:

Brand: SKIWARRIOR
Email: support@skiwarrior.com

Support Hours:
Monday through Friday
9:00 AM to 5:00 PM Beijing Time (UTC+8)
(Excluding Chinese public holidays)

Response Commitment:
We aim to respond to all inquiries within 1 business day of receipt during our support hours. For purposes of this policy, a "business day" means a Monday through Friday (excluding Chinese public holidays) in Beijing Time (UTC+8).

Inquiries received outside of our support hours will be responded to on the next business day.

Before you contact us: Please have your order number ready. This helps us assist you more quickly.

Important: Do not send any product to any address until our customer support team has provided written return authorization and confirmed the correct return address.

17. Policy Administration

The operator of the SKIWARRIOR online store is responsible for administering approved returns, replacements, and refunds for eligible purchases made through the official SKIWARRIOR website.

We may update this policy from time to time to reflect changes in:

  • Our products

  • Fulfillment procedures

  • Payment services

  • Business operations

  • Legal requirements

Updates to this policy do not apply retrospectively to orders placed before the effective date of the updated version. The version of this policy posted on this page at the time your return request is submitted will apply to your request.