Return & Refund Policy

RETURN & REFUND POLICY

Last Updated: September 30, 2026

At SKIWARRIOR, we want customers to feel confident when placing an order through our official website. This Return & Refund Policy explains the requirements and procedures for returns, replacements, and refunds.

Purchases made through skiwarrior.com are sold and administered by the operator of the SKIWARRIOR online store.

 

 

1. Your Consumer Rights

Your rights under applicable consumer protection laws are not affected by this policy.

Australia

For customers in Australia, purchases are protected under applicable Australian consumer protection laws, including the Australian Consumer Law (ACL).

New Zealand

For customers in New Zealand, purchases are protected under applicable New Zealand consumer protection laws, including the Consumer Guarantees Act 1993 (CGA).

United States

For customers in the United States, applicable federal and state consumer protection laws may provide rights and remedies relating to defective, damaged, misdescribed, or otherwise non-conforming products.

Our voluntary change-of-mind return policy does not limit any rights that cannot legally be excluded or restricted under applicable law.

Where applicable law provides a remedy that differs from this policy, the applicable legal requirements will apply.

 

 

2. 30-Day Change-of-Mind Return Window

We offer a voluntary 30-day change-of-mind return policy.

If you are not satisfied with your purchase for reasons such as:

· Change of mind

· Personal preference

· Incorrect product selection (not due to our error)

· Ordering by mistake (not due to our error)

you may request a return within 30 days after the date your order is shown as delivered.

Return requests submitted after the 30-day window will generally not be eligible for change-of-mind returns, unless otherwise required by applicable law.

 

 

3. Change-of-Mind Return Eligibility

To be eligible for a change-of-mind return, the product must:

· Have been purchased directly through the official SKIWARRIOR website

· Be unused or only lightly tested for a reasonable period necessary to inspect the product

· Be clean and undamaged

· Be returned with the original packaging, where available

· Include all accessories, charging cables, manuals, and components originally supplied

· Be accompanied by valid order information

· Have a return authorization issued in writing by our customer support team

We may request photographs, videos, product information, serial numbers, packaging details, or other information reasonably necessary to verify the product condition.

 

 

4. Faulty, Defective, Damaged, or Incorrect Products

If your order arrives damaged, defective, faulty, incorrect, or materially different from the product description, please contact us as soon as reasonably possible.

Examples include:

· Product arrives damaged

· Product does not function as described

· Incorrect item received

· Missing parts or accessories

· Product differs materially from its description

· Product does not meet applicable consumer protection requirements

Please provide:

· Order number

· Customer name

· Description of the issue

· Photos or videos showing the problem, if applicable

After reviewing your request, we may provide an appropriate remedy, which may include:

· A replacement product

· A repair solution, where applicable

· A refund

· A replacement component

· Other remedy required under applicable law

For approved faulty, defective, damaged, or incorrect products, we will cover reasonable return shipping costs in accordance with this policy and applicable law.

 

 

5. Return Authorization Required

You must contact our customer support team and receive written return authorization before sending any product back.

An approved return authorization may include:

· Confirmation that the return has been approved

· The correct return address

· Packaging instructions

· Any return reference or tracking requirements

Important: A return sent without prior authorization may be:

· Delayed in processing

· Refused or returned to sender

· Determined ineligible for a refund

This does not affect any rights you may have under applicable consumer protection laws regarding faulty, defective, damaged, or misdescribed products.

 

 

6. Return Address

Approved returns must be sent to the return address specifically provided by our customer support team at the time of authorization.

Do not send returns to any other address unless you have received written confirmation from our customer support team.

SKIWARRIOR uses fulfillment facilities and logistics partners in various regions to process and ship customer orders. The correct return address may vary depending on:

· The product type

· The destination of the original order

· The origin of the order

· Current fulfillment arrangements

Our customer support team will provide the correct return address for your specific return.

Customs, Duties, and Taxes for International Returns

If an approved return requires shipping to an address outside your country of residence:

· You may be responsible for customs duties, taxes, or clearance fees incurred.

· We will reimburse reasonable customs duties, taxes, or clearance fees caused by our error where required under applicable law and where valid receipts are provided.

· For change-of-mind returns, the customer is responsible for applicable customs duties, taxes, and clearance fees.

· Where customs forms require a declaration, please accurately identify the package as a returned product or warranty return where appropriate.

 

 

7. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Returns Due to Our Error

When a return is approved because:

· The product is confirmed to be faulty or defective

· The product was damaged in transit

· The product is missing important parts or accessories

· The product is not what you ordered

· The product does not materially match its description

· The product does not meet applicable consumer protection requirements

we will cover reasonable return shipping costs, subject to applicable law.

Depending on the circumstances, we may provide:

· A prepaid return shipping label

· Reimbursement for approved return shipping costs

If reimbursement is approved, you may be required to provide a valid shipping receipt.

We will generally reimburse standard return shipping costs unless expedited shipping has been approved in writing or is otherwise required by applicable law.

Australia and New Zealand

For Australian and New Zealand customers, where a product fails to meet applicable consumer guarantees under the ACL or CGA, return shipping costs will be handled in accordance with those applicable consumer protection laws.

United States

For U.S. customers, when a return is approved because the product is defective, damaged, incorrect, or materially not as described, SKIWARRIOR will provide or reimburse reasonable return shipping costs as appropriate and in accordance with applicable law.

Change-of-Mind Returns

For returns initiated for:

· Change of mind

· Personal preference

· Incorrect product selection not caused by our error

· Ordering by mistake not caused by our error

the customer is generally responsible for:

· Return shipping costs

· Any applicable customs duties, taxes, or clearance fees

Original shipping charges, if any, are generally not refundable for change-of-mind returns, unless otherwise required by applicable law.

 

 

8. Return Packaging

Approved returns must be packaged securely to prevent damage during transportation.

Unless otherwise instructed, please include:

· The approved product(s)

· All included accessories and components

· Original packaging, where available

· Return authorization information

· Order documentation, if requested

We are not responsible for damage caused by improper return packaging.

We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking number until the return process is complete.

 

 

9. Inspection of Returned Products

Returned products will be inspected after delivery to the authorized return location.

The inspection may verify:

· Product identity

· Product condition and functionality

· Included accessories and components

· Whether the reported issue is confirmed

· Eligibility for the requested remedy

For change-of-mind returns, eligibility will be assessed based on the requirements of this policy.

Where a product is returned because of a suspected defect or consumer protection issue, we will assess the issue and provide any remedy required under applicable law.

A return may be rejected or a refund may be adjusted where, to the extent permitted by applicable law:

· The wrong product is returned

· Important accessories or components are missing

· The product shows damage caused by the customer after delivery

· The product has been modified or repaired without authorization

· The product condition is significantly different from what was reported

· The return was sent without prior authorization

· The returned package cannot be linked to a valid order

For Australian and New Zealand customers, these limitations do not affect statutory rights relating to products that were faulty, damaged, defective, misdescribed, or otherwise failed to meet applicable consumer guarantees.

 

 

10. Refunds

After an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method used for the purchase.

We do not require customers to accept store credit, discount codes, or replacement offers in place of an approved refund unless the customer agrees separately.

After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

SKIWARRIOR cannot control the processing times of financial institutions.

 

 

11. Partial Refunds

Where appropriate, a partial refund may be considered in circumstances such as:

· Only part of an order is affected

· A replacement component resolves the issue and you agree to keep the rest of the product

· You agree to keep a product with a minor issue in exchange for a partial refund

· Accessories or components are missing from a return

· The product has reduced value due to handling beyond what is reasonably necessary to inspect the product

Any partial refund will only be processed with your explicit agreement, unless otherwise permitted or required by applicable law.

For Australian and New Zealand customers, this does not limit rights available under the ACL or CGA.

 

 

12. Replacements

A replacement product may be offered when a product:

· Arrives damaged

· Has a confirmed defect or fault

· Is missing important components

· Is materially different from the product ordered

· Does not meet applicable consumer protection requirements

Replacement availability depends on inventory levels and the specific circumstances of your request.

We may require the original product or affected component to be returned to us before a replacement is dispatched.

For Australian and New Zealand customers, replacement rights relating to major or substantial failures will be handled in accordance with applicable consumer protection laws.

For U.S. customers, replacement options will be handled in accordance with this policy and applicable law.

 

 

13. Non-Returnable or Restricted Items – Change of Mind

The following may not be eligible for change-of-mind returns, to the extent permitted by applicable law:

· Products damaged by you after delivery, including accidental damage, liquid damage, or unauthorized modifications

· Products modified or repaired without our authorization

· Products missing essential accessories or components that cannot reasonably be replaced

· Products purchased from unauthorized sellers or third-party marketplaces

· Items returned without prior return authorization

· Products that have been used beyond reasonable inspection, such as being installed, worn, or used in a way that significantly alters the product

These restrictions do not limit rights that cannot legally be excluded under applicable consumer protection laws.

 

 

14. Order Cancellations

Order cancellation requests are separate from return requests.

Orders may enter processing shortly after submission. A cancellation request must be submitted before the order enters fulfillment or shipping.

Once an order has been processed or shipped, cancellation may no longer be possible. You must follow this Return & Refund Policy for any eligible return after delivery.

Nothing in this section limits any cancellation rights that may apply under applicable law.

 

 

15. Purchases from Other Sellers

This policy applies only to purchases made directly through the official SKIWARRIOR website at skiwarrior.com.

Products purchased through:

· Amazon

· eBay

· Other online marketplaces

· Third-party retailers

· Unauthorized sellers

are subject to the return policies of the original seller or marketplace.

Please contact the seller or marketplace where your purchase was made for returns, refunds, or warranty claims.

 

 

16. Customer Support

For return requests, replacement requests, faulty or defective products, or refund questions, please contact:

Brand: SKIWARRIOR
Email: support@skiwarrior.com

Support Hours:
Monday through Friday
9:00 AM to 5:00 PM SGT (UTC+8)

Response Commitment:
We aim to respond to all inquiries within 1 business day of receipt during our support hours.

For purposes of this policy, a "business day" means Monday through Friday.

Inquiries received outside of our support hours will be responded to on the next business day.

Before you contact us: Please have your order number ready. This helps us assist you more quickly.

Important: Do not send any product to any address until our customer support team has provided written return authorization and confirmed the correct return address.

 

 

17. Policy Administration

The operator of the SKIWARRIOR online store is responsible for administering approved returns, replacements, and refunds for eligible purchases made through the official SKIWARRIOR website.

We may update this policy from time to time to reflect changes in:

· Our products

· Fulfillment procedures

· Payment services

· Business operations

· Legal requirements

Updates to this policy do not apply retrospectively to orders placed before the effective date of the updated version. The version of this policy posted on this page at the time your return request is submitted will apply to your request, except where applicable law requires otherwise.