Shipping Policy

SHIPPING POLICY

Last Updated: August 20, 2026

At SKIWARRIOR, we are committed to providing reliable and convenient shipping services for our customers. This Shipping Policy explains how we process, ship, and deliver orders placed through our official website.

Purchases made through skiwarrior.com are sold and administered by the operator of the SKIWARRIOR online store.

1. Shipping Destinations

We currently ship to the following countries:

  • Australia

  • New Zealand

We do not ship to other countries at this time. If you are located outside of these countries, please contact our customer support team to inquire about availability.

2. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Important Notes:

  • Orders are processed from Monday to Friday (excluding Chinese public holidays).

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Orders placed after 5:00 PM Beijing Time (UTC+8) may be processed on the next business day.

  • During promotional periods, peak seasons, or exceptional circumstances, processing times may be extended. We will notify you if significant delays occur.

3. Shipping Method & Delivery Time

We offer one standard shipping option for all orders:



Shipping Method Shipping Fee Processing Time Shipping Time Estimated Total Delivery Time
Standard Shipping Free 1–2 business days 4–9 business days 5–11 business days

Please note:

  • Shipping time refers to the time from dispatch to delivery.

  • Estimated total delivery time is calculated from the date of order confirmation.

  • Delivery times are estimates only and are not guaranteed.

4. Delivery Information

Shipping Confirmation:

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Your tracking number

  • A link to track your order

  • The name of the carrier

Delivery Attempts:

  • Most orders require a signature upon delivery. Please ensure someone is available to receive the package at the delivery address.

  • If no one is available to receive the package, the carrier may:

    • Leave a delivery notice

    • Attempt re-delivery

    • Hold the package at a local collection point for pick-up

Incorrect Address:

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders delivered to an incorrect address provided by you.

  • If you realize you have entered an incorrect address, please contact us immediately. We will attempt to correct it if the order has not yet shipped. Once shipped, we cannot redirect the package.

5. Tracking Your Order

After your order is shipped, a tracking number will be provided via email.

You can track your order using the carrier's website or via the tracking link provided in your shipping confirmation email.

Tracking Updates:

  • Tracking information may take 24–48 hours to become available after dispatch.

  • If your tracking information has not updated for more than 5 business days, please contact our customer support team.

6. Customs, Duties, and Taxes

For orders shipped to Australia and New Zealand:

  • Customs clearance may be required for your order.

  • You are responsible for any customs duties, import taxes, or other fees that may be applied by your local customs authority.

  • SKIWARRIOR does not collect these fees at checkout and cannot predict what they may be.

  • If customs fees apply, they must be paid by you before your order is released for delivery.

Customs Delays:

  • Customs processing may delay delivery of your order.

  • SKIWARRIOR has no control over customs processing times and is not responsible for delays caused by customs.

7. Lost, Damaged, or Delayed Shipments

Lost Shipments:

  • If your tracking information shows that your order has been delivered but you have not received it, please contact us within 5 business days.

  • We will investigate with the carrier. Please note that investigations may take up to 14 business days.

Damaged in Transit:

  • If your order arrives damaged, please contact us immediately:

    • Include photos of the damaged product and packaging

    • Keep the original packaging until we resolve your claim

  • We will work with the carrier and arrange a resolution in accordance with our Return & Refund Policy.

Delayed Shipments:

  • Delivery times are estimates and may be affected by:

    • Carrier delays

    • Weather conditions

    • Public holidays

    • Customs processing

    • Other factors outside our control

  • We are not responsible for delays caused by these factors. However, if your order is significantly delayed, please contact us and we will assist in tracking your order.

8. Undeliverable Packages

If a package is returned to us as undeliverable due to:

  • Incorrect or incomplete address provided by you

  • Failure to collect the package from a local collection point

  • Multiple failed delivery attempts

we will contact you to arrange re-shipment.

  • Re-shipping costs will be your responsibility.

  • If you do not wish to have the order re-shipped, we will issue a refund for the product cost only (shipping charges are non-refundable).

9. Order Cancellations

Please refer to our Return & Refund Policy for information regarding order cancellations.

10. Contact Us

If you have any questions regarding your order, shipping, or delivery, please contact:

Brand: SKIWARRIOR
Email: support@skiwarrior.com

Support Hours:
Monday through Friday
9:00 AM to 5:00 PM Beijing Time (UTC+8)
(Excluding Chinese public holidays)

Response Commitment:
We aim to respond to all shipping-related inquiries within 1 business day of receipt.

Please include your order number in all communications to help us assist you more quickly.

11. Policy Administration

The operator of the SKIWARRIOR online store is responsible for administering shipping and order fulfillment for eligible purchases made through the official SKIWARRIOR website.

We may update this Shipping Policy from time to time to reflect changes in:

  • Our products and shipping methods

  • Shipping carriers and service providers

  • Business operations

  • Legal requirements

Updates to this policy do not apply retrospectively to orders placed before the effective date of the updated version. The version of this Shipping Policy posted on this page at the time your order is placed will apply to your order.