SHIPPING POLICY

Last Updated: September 30, 2026

At SKIWARRIOR, we are committed to providing reliable and convenient shipping services for our customers. This Shipping Policy explains how we process, ship, and deliver orders placed through our official website.

Purchases made through skiwarrior.com are sold and administered by the operator of the SKIWARRIOR online store.

1. Shipping Destinations

We currently ship to the following countries:

· United States

· Australia

· New Zealand

We do not currently ship to other countries. If you are located outside of these countries, please contact our customer support team to inquire about availability.

2. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Important Notes:

· Orders are processed from Monday to Friday (excluding Singapore public holidays).

· Orders placed on weekends or public holidays will be processed on the next business day.

· Orders placed after 5:00 PM SGT (UTC+8) may be processed on the next business day.

· During promotional periods, peak seasons, or exceptional circumstances, processing times may be extended. We will notify you if significant delays occur.

3. Shipping Method & Delivery Time

We currently offer one standard shipping option for orders shipped to the United States, Australia, and New Zealand.

Shipping Method	Shipping Fee	Processing Time	Shipping Time	Estimated Total Delivery Time
Standard Shipping	Free	1–2 business days	4–9 business days	5–11 business days

Please note:

· Shipping time refers to the time from dispatch to delivery.

· Estimated total delivery time is calculated from the date of order confirmation.

· Delivery times are estimates only and are not guaranteed.

· Actual delivery times may vary depending on the destination, carrier operations, weather, customs processing, and other factors outside our control.

4. Delivery Information

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing:

· Your tracking number

· A link to track your order

· The name of the carrier

Delivery Attempts

Most orders require a signature upon delivery. Please ensure someone is available to receive the package at the delivery address.

If no one is available to receive the package, the carrier may:

· Leave a delivery notice

· Attempt re-delivery

· Hold the package at a local collection point for pick-up

Delivery procedures may vary depending on the carrier and destination.

Incorrect Address

Please ensure your shipping address is correct at checkout.

· We are not responsible for orders delivered to an incorrect address provided by you.

· If you realize you have entered an incorrect address, please contact us immediately.

· We will attempt to correct the address if the order has not yet shipped.

· Once an order has shipped, we cannot guarantee that the package can be redirected.

5. Tracking Your Order

After your order is shipped, a tracking number will be provided via email.

You can track your order using the carrier's website or via the tracking link provided in your shipping confirmation email.

Tracking Updates

· Tracking information may take 24–48 hours to become available after dispatch.

· If your tracking information has not updated for more than 5 business days, please contact our customer support team.

6. Customs, Duties, and Taxes

For orders shipped to the United States, Australia, and New Zealand:

· Customs clearance may be required for your order.

· You may be responsible for customs duties, import taxes, or other fees that may be applied by the applicable customs or tax authority.

· SKIWARRIOR does not collect these fees at checkout unless otherwise stated.

· We cannot predict whether or how much customs duties, import taxes, or other fees may apply to your order.

· If customs fees or other applicable charges are required, they may need to be paid before your order is released for delivery.

Customs Delays

Customs processing may delay delivery of your order.

SKIWARRIOR has no control over customs processing times and is not responsible for delays caused by customs authorities.

7. Lost, Damaged, or Delayed Shipments

Lost Shipments

If your tracking information shows that your order has been delivered but you have not received it, please contact us within 5 business days.

We will investigate the issue with the carrier. Please note that carrier investigations may take up to 14 business days.

Damaged in Transit

If your order arrives damaged, please contact us as soon as possible.

Please provide:

· Photos of the damaged product

· Photos of the shipping package and packaging

· Your order number

Please keep the original packaging until the claim has been resolved.

We will work with the carrier and arrange a resolution in accordance with our Return & Refund Policy.

Delayed Shipments

Delivery times are estimates and may be affected by:

· Carrier delays

· Weather conditions

· Public holidays

· Customs processing

· Address-related issues

· Other factors outside our control

We are not responsible for delays caused by these factors. However, if your order is significantly delayed, please contact us and we will assist in tracking your order.

8. Undeliverable Packages

If a package is returned to us as undeliverable due to:

· Incorrect or incomplete address provided by you

· Failure to collect the package from a local collection point

· Multiple failed delivery attempts

we will contact you to arrange re-shipment.

· Re-shipping costs will be your responsibility.

· If you do not wish to have the order re-shipped, we will issue a refund for the product cost only. Original shipping charges, if any, are non-refundable.

9. Order Cancellations

Please refer to our Return & Refund Policy for information regarding order cancellations.

10. Contact Us

If you have any questions regarding your order, shipping, or delivery, please contact:

Brand: SKIWARRIOR
Email: support@skiwarrior.com

Support Hours:
Monday through Friday
9:00 AM to 5:00 PM SGT (UTC+8)
(Excluding Singapore public holidays)

Response Commitment:
We aim to respond to all shipping-related inquiries within 1 business day of receipt.

Please include your order number in all communications to help us assist you more quickly.

11. Policy Administration

The operator of the SKIWARRIOR online store is responsible for administering shipping and order fulfillment for eligible purchases made through the official SKIWARRIOR website.

We may update this Shipping Policy from time to time to reflect changes in:

· Our products and shipping methods

· Shipping carriers and service providers

· Business operations

· Legal requirements

Updates to this policy do not apply retrospectively to orders placed before the effective date of the updated version. The version of this Shipping Policy posted on this page at the time your order is placed will apply to your order.