Shipping Policy

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Orders are not processed or shipped on weekends or Australian public holidays.

After your order has been shipped, you will receive a shipping confirmation email with tracking information.

During periods of high order volume, processing times may be slightly delayed. We will notify customers of any significant delays.

Shipping Method & Delivery Time

Australia Shipping

Standard Shipping

Shipping Fee: Free

Estimated Delivery Time: 5-8 business days after shipment

The total estimated delivery time is approximately 6-10 business days, including order processing time.

Actual delivery times may vary depending on carrier conditions, weather, holidays, customs processing, and other factors outside of our control.

Estimated delivery times are provided as a guide only and are not guaranteed delivery dates.

Shipping Origin

All SKIWARRIOR orders are fulfilled through our designated fulfillment center.

Orders are processed and shipped after payment confirmation.

The shipping location may vary depending on product availability and delivery requirements.

Shipping Availability

We currently ship orders to addresses within Australia only.

We do not currently ship to:

International addresses outside Australia;
P.O. Boxes;
Military addresses.

Lost, Damaged, or Missing Packages

If your package is lost, damaged during transit, or marked as delivered but you have not received it, please contact SKIWARRIOR Customer Support as soon as possible.

Please provide:

Order number;
Tracking number;
A description of the issue;
Photos of the package and product if the package was received damaged.

Packages Marked as Delivered but Not Received

If the tracking information shows that your package has been delivered but you cannot locate it, please:

Check around your delivery location, mailbox, porch, garage, or other safe areas;
Check with family members, neighbors, or building management if applicable;
Contact the shipping carrier for additional delivery information.

If the package still cannot be located, please contact SKIWARRIOR.

We will work with the carrier to investigate the issue and determine the appropriate solution.

Packages Damaged During Delivery

If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photos or videos showing the damage.

After reviewing the situation, SKIWARRIOR may provide a replacement, refund, or other appropriate solution depending on the circumstances.

Lost Packages During Transit

If a package is confirmed lost during transit by the shipping carrier, SKIWARRIOR will work with the carrier to investigate and provide an appropriate resolution, which may include a replacement shipment or refund.

SKIWARRIOR is not responsible for delays or delivery failures caused by incorrect shipping information provided by the customer.

Order Cancellation

If you need to cancel your order, please contact our customer service team as soon as possible.

Orders can be canceled or modified free of charge before they are processed for shipment.

Once an order has been processed or shipped, it cannot be canceled.

If the order has already been shipped, customers may request a return after receiving the product according to our Return & Refund Policy.

Tracking Information

Once your order has shipped, a tracking number will be sent to the email address provided during checkout.

You can use the tracking number to check your delivery status through the carrier’s tracking system.

If you do not receive tracking information within the expected timeframe, please contact our customer support team.

Duties & Taxes

Orders shipped within Australia may be subject to applicable taxes, duties, or customs requirements according to local regulations.

Customers are responsible for any customs duties, import taxes, or additional fees that may apply unless otherwise stated by SKIWARRIOR.

Delivery Address

Please ensure that your shipping address is complete and accurate before placing your order.

Once an order has been processed or shipped, we may not be able to change the delivery address.

If a package cannot be delivered due to incorrect or incomplete address information provided by the customer, additional shipping fees may apply for reshipment.